So must have a change and than no communication. He did say, they had a big meeting/conversation the night before explaining to the workers how it was to be done this time. Than at the end, he asked for my code and boom, I'm done. He asked my name, what my offer was, what cabin and all the important stuff. I called the next morning on main number and the guy was more than happy to help. A few people called the main booking number and they had no problem doing it. Casino than says, forward the email with needed info to book cruise. They take your phone number and tell you Casino will call back. Casino sent you to sales, sales tells you it's Casinos's responsibility.

Not the case with the free offer this time around, terms and conditions were read and reread. The Guy I worked with did say he worked for MSC casino concierge though. So why people are calling in the first place is kind of confusing to me they’re supposed to call you after you fill out the form which provides a lot of information for them plus what cruise you’re interested in. I got my call immediately the next day and the guy I worked with was super.

And it includes your identification number of your offer. It specifically tells you to fill out the form which I did with no issues at all.

The instructions are pretty clear on the MSC free or 30% off cruises.

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